Terms & Conditions for AUVisas.au
Last Updated: October 9, 2025
1. Introduction and Acceptance of Terms
Welcome to AUVisas.au (the "Website"), operated by HR Clips Pty Ltd (ABN 14 685 245 292) ("AU Visas," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Website and our services. By accessing or using the Website or our services, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, you must not use the Website or services.
We are a referral and sourcing service that connects potential visa applicants with independent, third-party Registered Migration Agents ("RMAs"). We are not a law firm, migration agent, or provider of immigration advice. Our role is strictly limited to candidate sourcing, recruitment assistance, and facilitating referrals. These services are defined in Section 4 as the "Services."
2. Disclaimer of Migration Advice and Liability
IMPORTANT: AU Visas does not provide, and is strictly prohibited from providing, any migration or immigration advice under the Migration Act 1958 (Cth). All professional immigration advice, visa strategy, application lodgement, and related services are provided solely by the independent RMA you choose to engage.
The RMA is a separate entity from AU Visas, operating as an independent contractor. They are solely responsible for:
All advice, services, and outcomes related to your visa application;
Maintaining valid registration with the Office of the Migration Agents Registration Authority (OMARA); and
Holding required professional indemnity insurance.
You acknowledge that AU Visas has no control over, and makes no representations or warranties about, the RMA's services, advice, or performance. We verify that each RMA holds current MARA registration and professional indemnity insurance, but we do not guarantee their suitability, success rates, or compliance. AU Visas is not liable for any errors, omissions, delays, visa refusals, or consequences arising from the RMA's actions or inactions.
To the maximum extent permitted by law, AU Visas excludes all warranties, express or implied, including fitness for purpose or merchantability.
3. Client Relationship and Invoicing
Your engagement creates two distinct legal relationships:
AU Visas to Client: We provide the Services (detailed in Section 4) and will invoice you directly for our fees. Our invoice will specify the Services provided, fees due, and payment terms.
RMA to Client: Upon referral, you form a direct, independent contractual relationship with the RMA. The RMA will invoice you separately for all migration-related fees. AU Visas has no involvement in RMA billing, collections, or refunds. You are responsible for verifying the RMA’s terms before engaging.
4. Recruitment and Sourcing Services
Our Services are limited to:
Candidate attraction and preliminary eligibility screening;
Shortlisting potential candidates; and
Facilitating the initial referral to an RMA.
These Services are distinct from and do not include any migration advice, application preparation, or lodgement. We may subcontract Services to third parties but remain responsible for their quality. Fees for our Services are outlined in your service quote or invoice and are non-refundable once Services commence, except as required by Australian Consumer Law.
5. Confidentiality and Privacy
We respect your privacy and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We collect personal information (e.g., contact details, eligibility data) only as necessary to provide our Services.
By using our Services, you provide your explicit consent to:
Our use of your information for referral purposes; and
The sharing of your information with the referred RMA (and any subcontractors) to facilitate your migration process.
We do not sell your data. You may access, correct, or request deletion of your information by contacting us at [email protected]. For full details on how we collect, use, and protect your data, please see our Privacy Policy at [insert full Privacy Policy URL].
6. Dispute Resolution
For issues with our Services:
Please contact us directly at [insert contact email/phone] within 14 days of the issue arising. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If the issue remains unresolved, you may consider a third-party mediator or escalate the matter to the ACCC.
For RMA-related disputes (e.g., advice quality, fees, or conduct):
You must contact the RMA directly.
If unsatisfied, you may lodge a complaint with OMARA at https://www.mara.gov.au. We are not responsible for RMA disputes and cannot intervene.
These Terms do not affect your rights under the Australian Consumer Law.
7. Intellectual Property and Website Use
All content on the Website, including text, graphics, logos, and software, is the property of AU Visas or its licensors and is protected by copyright. You may view content for personal, non-commercial use but may not copy, distribute, or create derivative works without our written permission. You are also prohibited from reverse engineering, using bots or scrapers, or deep linking to or framing our Website without our express consent.
Prohibited uses include any unlawful activity or any use that infringes on the rights of others.
8. Limitation of Liability and Indemnity
To the maximum extent permitted by law:
Our total liability to you for any claim arising from our Services is capped at the total fees you paid us for the relevant Services.
We exclude liability for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, lost data, visa application delays, or visa refusal, regardless of whether such damages were foreseeable.
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your misuse of our Services, inaccurate information provided by you, or any actions of a third party, including an RMA.
9. Termination and General Provisions
Termination: We may terminate your access to our Services immediately for breach of these Terms. You may terminate your relationship with us by ceasing to use the Services.
Force Majeure: We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to government actions (e.g., Department of Home Affairs delays), natural disasters, or technical failures.
Governing Law: These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of that State.
Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.
Changes to Terms: We may amend these Terms at any time. We will provide 30 days' notice of any material changes via email or a prominent notice on our Website. Your continued use of the Website or Services after this notice period constitutes your acceptance of the amended Terms.
By using AUVisas.au, you confirm that you have read, understood, and agreed to these Terms and are at least 18 years of age.
Contact: For any questions, please contact us at [insert contact email/phone].
Privacy Policy
Effective Date: October 9, 2025 Last Updated: October 9, 2025
1. Introduction
HR Clips Pty Ltd (ABN 14685245292), trading as AU Visas ("we," "us," or "our"), respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all individuals whose personal information we handle, including prospective clients (leads), affiliated Registered Migration Agents (RMAs), and website users. As a business operating in Australia, we are subject to the extra-territorial application of the Privacy Act, which may apply to our collection and handling of personal information from individuals located overseas. By interacting with us, you consent to the practices described herein, subject to your rights under the APPs. We may update this policy; changes will be posted on our website with the "Last Updated" date revised.
2. Our Role and Key Relationships
AU Visas operates as a lead generator and sales arm for independent RMAs. Our services include:
Pre-screening prospective clients for Australian visa eligibility.
Referring qualified leads to an affiliated RMA for professional migration advice and services.
Providing optional recruitment and candidate sourcing services directly to clients.
Important Disclaimer: AU Visas does not provide migration advice, visa applications, or related professional services. These are handled exclusively by the independent RMA to whom we refer you. All invoicing for migration services is direct between you and the RMA. Our relationship with RMAs is governed by a separate Lead Referral and Services Agreement, under which RMAs must comply with applicable privacy laws, including this policy where relevant.
3. Collection of Personal Information
We collect only the personal information reasonably necessary for our functions (APP 3). Collection occurs directly from you or, where relevant, from third parties with your consent. A privacy collection notice will be provided at the point of collection (e.g., on website forms). We will always obtain your express consent before collecting any sensitive information (e.g., health or racial details required for certain visa assessments).
3.1. From Prospective Clients (Leads): Via our website (AUVisas.au), email, phone, or inquiries, we may collect:
Identity and Contact Details: Name, date of birth, email address, phone number, and physical address.
Visa Eligibility Data: Nationality, occupation, qualifications, work history, family composition, and any other details relevant for a preliminary assessment.
Communication Records: Your inquiries and correspondence with us.
Payment Details: For recruitment services only.
3.2. From Affiliated RMAs: For relationship management, we collect:
Professional Details: Name, business name, and MARA registration number (MARN).
Aggregated Case Updates: De-identified milestones (e.g., contract signing, visa lodgement) to monitor performance.
Client Feedback Summaries: Obtained with client consent via our surveys.
3.3. From Third Parties: Occasionally from public sources (e.g., job boards for recruitment) or partners, but only with your consent or as permitted by APP 3.2.
4. Use and Disclosure of Personal Information
We use and disclose personal information only for the primary purpose for which it was collected (APP 6) or for a secondary purpose with your consent.
4.1. For Prospective Clients:
Qualifying and Referring Leads: We use your preliminary information to determine if you are a "Qualified Lead" and, with your consent, disclose this information to one of our affiliated RMAs so they can contact you and provide professional migration advice.
Delivering Recruitment Services: If you engage us for recruitment, we will use your personal information to facilitate those services, which may involve disclosing your information to potential employers or business sponsors.
Internal Management: For analytics, invoicing, and business administration.
Direct Marketing: We may use your contact details to send you service updates or promotional material, with a clear and simple opt-out option provided (APP 7).
4.2. For RMAs:
Lead Allocation: Per our agreement, we use your professional details to allocate qualified leads.
Performance Monitoring: We use de-identified updates and feedback to assess performance and ensure quality.
Fee Calculations: To calculate and invoice referral fees.
4.3. General Disclosures:
To RMAs: Your lead information is disclosed to an RMA solely for them to contact you and provide services. The RMA-client relationship (including their data handling) is direct and separate from our responsibilities.
To Service Providers: We may disclose your information to third-party service providers (e.g., our CRM host, HubSpot; our cloud service provider, AWS) under strict confidentiality agreements that prohibit them from using your personal information for any purpose other than providing the contracted services.
Legal and Regulatory: As required by law, such as to the Office of the Migration Agents Registration Authority (MARA), courts, or under anti-money laundering laws.
Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice where practicable.
We do not sell personal information.
5. Consent
We obtain your consent for the collection, use, and disclosure of personal information as required. For initial referrals, your submission of an inquiry confirms your consent to the initial data collection and disclosure to an RMA. You can withdraw consent at any time by contacting us, although this may limit our ability to provide certain services.
6. Data Quality, Security, and Retention
We take reasonable steps to ensure that the personal information we collect and use is accurate, complete, and up-to-date (APP 10). We employ a range of security measures to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
Data Encryption: Encrypting data both in transit and at rest.
Access Controls: Limiting access to personal information to authorised personnel on a need-to-know basis.
Technical Safeguards: Using firewalls, antivirus software, and multi-factor authentication.
Procedural Safeguards: Regular audits and staff training on privacy and data handling.
Personal information is retained only as long as necessary for our business functions (e.g., up to 7 years for leads per tax/Australian Taxation Office guidelines) or as required by law. Secure destruction follows retention.
In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.
7. Access, Correction, and Anonymity
You may request access to or correction of your personal information (APPs 12–13) free of charge, subject to identity verification. We will respond within 30 days. Contact our Privacy Officer (details in Section 11).
You may interact with us anonymously or by using a pseudonym where lawful and practicable. However, due to the nature of our referral services, it is generally not feasible for us to assist you without your full personal details, as this information is essential for a preliminary eligibility assessment and for referring you to an RMA.
8. Identifiers and Overseas Disclosure
We do not use government identifiers (e.g., passport or Medicare numbers) as our own (APP 9). We only disclose personal information to overseas recipients (e.g., cloud providers in the USA or other countries) with APP 8 safeguards, such as binding contracts that require the recipient to handle the information in a manner consistent with the APPs.
9. Cookies and Website Tracking
Our website uses cookies and similar technologies for functionality and analytics (APP 5). We use cookies to improve your user experience, but you can manage your preferences via your browser settings. We do not use these technologies to track sensitive data without your explicit consent.
10. Complaints and Policy Review
If you have a privacy complaint, please email our Privacy Officer with the details. We will promptly investigate and respond to you in writing within a reasonable time, typically 30 days. If you are not satisfied with our response, you may escalate your complaint to the OAIC at www.oaic.gov.au or by calling 1300 363 992.
This policy is reviewed annually or upon material business changes to ensure it remains relevant and compliant.
11. Contact Us
Privacy Officer HR Clips Pty Ltd trading as AU Visas Email: [email protected] Phone: 0468 005 585 Address: 217 Oakes Road Griffith NSW 2680. Website: www.auvisas.au
Cookie Policy
Last Updated: [Insert Date]
This Cookie Policy explains how HR Clips Pty Ltd (ABN 14685245292), trading as AU Visas ("we," "us," or "our"), uses cookies and similar technologies on the auvisas.au website (“Platform”).
1. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, improve site performance, and provide a better browsing experience.
2. Types of Cookies We Use
Type - Strictly Necessary
Purpose - Required for core website functionality. Without these, the site won’t work properly.
Examples - Session cookies, security cookies.
Type - Performance / Analytics
Purpose - Help us understand how visitors use our site so we can improve it.
Examples - Google Analytics cookies.
Type - Functionality
Purpose - Remember your preferences (e.g., language, login details) to provide a personalised experience.
Examples - Preference cookies.
Type - Advertising / Targeting
Purpose - Deliver relevant ads and measure ad performance. May track browsing across other sites.
Examples - Google Ads, Facebook Pixel.
3. How We Use Cookies
We use cookies to:
Enable you to log in and upload or view video content.
Analyse site traffic and usage patterns.
Improve platform performance and security.
Show relevant recruitment-related advertising.
4. Third-Party Cookies
Some cookies come from third-party services we use, such as:
Google Analytics (traffic insights).
YouTube or Vimeo (if videos are embedded).
Advertising partners for recruitment marketing campaigns.
These third parties may use cookies to collect data about your online activity across different websites.
5. How Long Cookies Last
Session cookies: Deleted when you close your browser.
Persistent cookies: Remain on your device for a set period or until you delete them.
6. Managing Cookies
You can control or delete cookies through your browser settings. Most browsers let you:
Block all cookies.
Block third-party cookies.
Clear existing cookies.
Please note: Blocking certain cookies may affect site functionality.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
8. Contact Us
If you have questions about this Cookie Policy, contact us at [email protected]
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